FAQs
Giant Stores
What services do you provide at the Customer Service Desk/Solution Center?
Helpful, friendly service! In addition to helping our customers with products and services, we sell postage stamps and state lottery tickets and also provide Western Union money orders and wire transfer service.
In what States do you have stores?
We are Giant of Maryland. Our stores under the Giant name are located in Maryland, Virginia, Delaware and the District of Columbia. Click here for our store locator.
Are you part of the Giant Food store chain located in Pennsylvania and West Virginia?
Giant Food of Carlisle, PA operates supermarkets primarily in Pennsylvania, with stores in West Virginia, Virginia and Maryland (Martin's). If you are looking for one of these stores, copy the following URL into your browser - http://www.giantfoodstores.com. Their mailing address is 1149 Harrisburg Pike, Carlisle, PA 17013, phone 1-888-814-4268. Both Giant of Maryland and Giant of Carlisle are owned by the same parent company, Royal Ahold of the Netherlands, but operate independently.
Are Giant brand products the same quality as name brand?
Giant brands deliver all the quality of national brands but at a price that lowers your food bill. Our commitment starts in developing products the way you want them including extensive quality checks all the way from production to our store shelves. Our quality is guaranteed or your money back!
See our brands
What is your Grocery GAB Panel and how do I sign up for it?
Your thoughts and opinions are important to us. That's why we have an on-line Grocery Advisory Board (GAB) where GAB members receive periodic emails with short surveys that will ask you to weigh in on different topics, ideas, products and programs. For more information and to join GAB today, click here.
Do you have store tours for children?
Giant Food stores are pleased to offer store tours for children. Giant's store tours are the perfect way to introduce children to the new USDA MyPyramid for Kids! On the tour children will learn about the five food groups as well as the importance of physical activity for health. Children who participate in the tour will receive an educational activity book geared towards children in grades K-3 that includes puzzles and games reinforcing the message of healthful eating and regular exercise for good health. Teachers will also receive a Teachers Guide that coordinates with the tour and provides a list of suggestions on how they could include MyPyramid into their curriculum.
To arrange a tour for your classroom, scout, or community group (we recommend groups be no larger then 20 children), just contact your local Giant store and talk to the store manager to set up a date and time or contact consumer affairs with any questions at 301-341-4365.
How do I find out which of your stores offers Blue Rhino Propane Tanks?
Giant Stores: http://www.giantfood.com/our_stores/locator/store_search.htm
If you are a vendor or supplier trying to sell a product or service to our company, please send a letter to the address below. If there is an interest in your product or service, you will be contacted. We do not respond to requests of this nature submitted via email.
Purchasing Department
The Stop & Shop Supermarket Company
1385 Hancock Street
Quincy, MA 02169
Giant In The Community
Do you offer a program that benefits local schools?
Giant offers a program called A+ BonusBucks Program that supports local schools. We have donated over $76 million in educational equipment and CASH to our neighborhood schools over the past 18 years. Click here for more information about our A+ BonusBucks program.
For inquiries concerning the Upromise program, please contact them directly at www.upromise.com or call their Customer Care Department from 7:00 AM to 11:30 PM EST, Monday through Friday and 9:00 AM to 9:00 PM EST weekends. Please call 1-888-434-9111.
How do I go about requesting a contribution from Giant for my non-profit organization?
Giant frequently provides assistance for non-profit, charitable organizations. To be considered for a donation, we ask that you send a letter (no phone calls please), on your organization's letterhead, to:
Public Affairs Department
Giant Food Inc.
8301 Professional Place, Suite 115
Landover, MD 20785
Please send original copies (no faxes can be accepted), and please allow at least 10 working days for a reply.
Charitable organizations requesting smaller donations ($25 or less) may visit a store located nearest you to request a donation. The request must be on the organization's letterhead. In addition, we ask that you please limit your solicitation request to just one Giant Food store for your organization's event. We maintain records of all store donations in an effort to assure that our available funds may be disbursed in a fair an equitable manner.
For more information on our charitable programs, click here.
What are you doing about the environment?
At Giant protecting the environment is important to us!!
Resuable Bags - All Giant stores sell reusable bags for 99 cents and insulated bags for $1.99. In addition, we deduct five cents from each customer's total shopping bill for every shopping bag a customer brings from home to use for packaging the customer's groceries-whether it's a paper, plastic or a reusable bag.
Plastic Bag Recycling Program - The program accepts any #02 and #04 plastic shopping bags, as well as dry cleaning bags and news paper bags. The plastic bags that we take back from our customers, and all of our shrink wrap from stores, are sent to our plastics recycling company AERT (Advanced Environmental Recycling Technologies Inc.). The plastics are then used to manufacture composite decking (ChoiceDek at Lowe's). We have collected millions of pounds of bags for recycling.
Green Products - We offer a variety of "green" household and cleaning products in our stores.
Our Climate Action Team develops inspiring solutions to help the environment. Here are some of them:
Star Power! - Giant was named an ENERGY STAR LEADER in 2007 by the U.S. Environmental Protection Agency (EPA) as a result of our success in improving energy performance across our buildings.
Energy Efficient Attributes - We were recognized for energy-efficient day lighting, T5 florescent lighting systems, automatic occupancy sensors, and refrigeration systems with high-efficiency fan motors.
Greenhouse Gas - Energy use in refrigeration and food storage is necessary to provide safe, fresh quality food, so we've been working to reduce greenhouse gas emissions in our stores, distribution centers and transport.
Energy Saving Innovations - Newer stores are designed with reflective roofs, which reduce heat absorption and use less air conditioning in the summer, and special dimming systems that dim lights based on the amount of daylight harvested.
Partners in Power - We partnered with energy solutions developer EnerNOC, Inc., to help reduce stress on the electric power grid during high peak demand to help reduce power consumption and prevent blackouts.
Eco-Friendly Driving - Our drivers, trained in methods that reduce fuel usage and CO2 output, have successfully increased fuel economy. We're also working with the EPA and freight industry to improve energy efficiency and reduce greenhouse gases and air pollution through the EPA Smart Way Transport Partnership.
Piloting Change - In 2007, we were the only supermarket chain to be selected to participate in a pilot program for retailers integrating "green" technology into existing buildings by the U.S. Green Building Council, which develops and administers the nationally accepted LEED-EB standard for green buildings.
Check Cashing Policy
What is your Check Cashing Policy?
To obtain check cashing privileges just present your driver's license the first time you write a check and notify the cashier that you would like to be set up for check cashing. We link the driver's license with the routing/micr number on the check and you will be set up as a new customer. You can then write checks for the exact amount of purchase (not to exceed $150 per transaction) for the first 30 days. After 30 days, with no returned checks customers are allowed up to $50 cash back per transaction. If you need assistance, please call our check office at 301-341-8405. Giant's return check fee varies by State. Please check at your local store.
Do you cash payroll checks and business checks?
Yes, but you must have a Payroll Check and Business Cashing card. You can apply for these in the store.
How do I resolve an issue related to check cashing or returned checks?
Please contact us at:
Ahold USA Check Recovery
P.O. Box 55841
South Boston, MA 02205-5841
Phone: 866-255-8871
Gasoline
Where are Giant gas stations located?
There are currently 7 Giant stores with gas stations in Delaware, Maryland and Virginia. For a complete list of locations, click here.
Can I earn Gas Rewards by shopping at other Giant stores?
Gas Rewards can be earned at these select Giant locations.
For every dollar spent in store, you'll earn one point. For every 100 points you
earn, you'll receive a 10¢ off Gas Reward*. There's no limit to the amount of Gas Rewards you can earn.
*Promotional savings may vary by store. See store for program details. To find out how many gas points you have available,
check your gas points total online.
How long are the Gas Rewards good for?
Gas points are valid for 30 days; your date of purchase is Day 1.
Will I also receive the everyday savings with my Giant Card?
Yes. Gas Rewards are in addition to our everyday savings of 5¢ off per gallon on regular and plus grades and 10¢ off per gallon on premium grade gasoline when you use your Giant Card at the pump.
How do I know how many Gas Rewards points I've earned?
There's no need to spend $100 all at once. Your discounts add up on every visit. The total number of Gas Rewards points you've earned will print on the bottom of your register receipt.
Can I check how many points I have and when they expire online?
Yes. We've added this feature to make tracking your total number of points easier for you. To check your points online simply click here. It will show you exactly how many points you have and when they expire. If you have questions about your points, please call our Card Hotline at 1-877-366-2668.
How many Gas Rewards can be redeemed per gasoline purchase?
Please note: total discount cannot exceed price per gallon.
Is there a limit to how many gallons that can be purchased with Gas Rewards?
Yes. The discount is limited to a one-vehicle fill up with a 20 gallon maximum.
What should I do if I don't receive Gas Rewards when I should have?
If you don't receive Gas Rewards at a participating store, please go to the Customer Service Desk in the store and one of our associates will be happy to assist you.
I went to redeem my points and they were gone. How could this have happened?
There are several reasons this could happen:
- The first one is that the points have expired. They expire 30 days from the day they are earned.
- The other reason could be that another member of your family already redeemed the points.
How could another family member redeem my points if they have a different card number?
Our card system automatically "links" cards into a "household" account when one or more cardholders have the same last name and street address. This means that any of those card owners can redeem available points.
Please call our Card Hotline at 1-877-366-2668 and we will be glad to unlink the cards so each person will have their own account for purposes of accruing and redeeming points.
What do I do if I want to keep my family's cards linked together so points can be accrued together?
That's fine. There's nothing you need to do. You might want to work out in advance who gets to redeem the points at the pump so there are no surprises when you go to get gas and another family member has already redeemed them.
Can I still earn points if I have a privacy block on my purchases?
No. If you have chosen not to have your Giant purchases recorded you will not earn points. If you wish to participate in the gas rewards program, you can change your Giant Card preferences online at www.giantfood.com. Please note: you will begin to earn points from the time you change your card preferences. Point accruals are not retroactive.
Store Employment
How do I apply for a job at Giant?
At Giant, you'll find the recipe for success. Whether you're looking to further your professional career or secure your first job, Giant offers a variety of opportunities for talented individuals who are eager to join a motivated, friendly, and diverse team.
How old do I have to be to apply for a job?
The minimum age for employment in the states in which we operate is 14. Please call your local store for more information related to the working requirements for minors.
What is the status of my application?
Call the hiring manager at the location where you applied.
What do I do if I am experiencing problems with my online application?
If applying in the store, ask to speak to a manager. If applying via the internet go to the location where you are applying and use the kiosk.
How do I apply for a job at a new location before the store is opened?
A new store location begins hiring six weeks prior to opening. All new stores will setup a hiring center at the store location or they can apply via the internet as the new store locations are added to Jobs Express prior to the hiring center opening.
All of our stores are individually responsible for handling their hiring needs. If you're interested in a store position, we encourage you to apply in person at the location of your choice. For a listing of store locations, click here.
You can also apply on-line. For more employment information, click here.
For additional assistance relating to employment issues, please call 1-888-469-4426 and listen to the options.
How do company associates contact the company about benefits or payroll questions?
Current Associates:
- Contact your supervisor
- Contact your regional HR manager
- Log on to www.MyHRExpress.com
- Call 1-800-843-5343 to reach the HR/Payroll help line
- Call 1-800-843-5343 to contact the HR help line.