FAQs

Shopping

Do you have a price guarantee?

Yes. Our Company is committed to 100% price accuracy.

Our Company guarantees that all items will scan accurately. If any item scans higher than the price marked, advertised, unit price tagged or signed, you are entitled to one unit of the item FREE. Any additional items of the same product in the order will be honored at the lower price.

Alcohol, tobacco, milk, pharmacy items and other products restricted by the state are not included. Obvious or gross errors defined as items priced at less than half of the actual selling price are not included. As required by law, bottle deposits and taxes for free items must be paid by the customer.

What methods of payment do you accept?

• Cash
• Checks (see check cashing for more details)
• ATM cards/Check Cards
• Credit Cards (American Express, MasterCard, VISA and Discover)
• Electronic Benefits cards
• Giant gift cards

Do I need a Giant Card to get the savings?

Yes. You can sign up for a Giant Card online by creating a Giant Account. Your Giant Account will enable you to receive special "load to card" savings offers, view your points for any existing points programs which you are participating in, view your weekly circular, review any entertainment orders you may have placed and check your year-to-date savings with your Giant Card.

You'll save more every time you shop with your Giant Card with Weekly Specials, Real Deals, special targeted coupons or offers delivered to you at the register, through the mail or online.

If you have an existing Giant Card, but have not created a Giant Account, we recommend that you do so in order to take advantage of the online benefits and savings opportunities.

Sales and Circular

When do your sales start and end?

Our sales run from Friday to Thursday. Our circular appears in the Wednesday edition of the Washington Post and Baltimore Sun as well as other local newspapers and can also be found online.

How can I get a printed Giant circular?

Please fill out this convenient online form or call 1 888 4MY GIANT. 1 888 469-4426.

Is your circular available online?

Yes! Our full weekly circular is available to view and print from our website. Just click the Weekly Circular link from the home page, select your store and view everything that is on sale throughout your store. To sign up to receive email alerts each week that link to our circular, click here.

Giant Card

How do I get a Giant Card?

You can sign up for a a Giant Card online by creating a Giant Account. When you apply for a Giant Card online for the first time and create your Giant Account, you will be able to print a temporary Giant Card that you can use immediately. Continue to use your temporary card until you receive your new Giant Card in the mail.

You may also sign up for a Giant Card at the Customer Service Desk. You will receive a card on the spot and may begin using it right away. However, we recommend that you sign up online in order to take advantage of the online offers.

What are the benefits of having a Giant Card?

With the Giant Card you'll save with Weekly Specials; Real Deals; receive Checkout Coupons®, exclusive personalized mailings and ENewsletters with special offers; be able to earn valuable cash rewards for your local schools with A+ Bonus Bucks; have the ability to save for your child's education at UPromise.com; receive double manufacturers' coupon savings; and enjoy the convenience of our lost key return service.

Will I get offers in the mail?

The Giant Card allows us to provide our shoppers with personalized offers through the mail and email that are based on your purchases. But if you would prefer not to receive these offers, you may "opt out" when you sign up for your new card online. If at any time you would like to change your privacy preferences, you may do so online by revising your Giant Account.

Will Giant protect my privacy?

At Giant, we care about your privacy, and take every precaution to protect it. Our privacy policy is available online and is clearly stated both on the online and in-store applications.

How will I know how much I've saved with my Giant Card?

Your total savings with the card will clearly print at the bottom of your register receipt. Your Giant account also allows you to check your total savings with your card online.

How do I change my address or update information? What if my card is lost or stolen?

You can change your information and request a new card anytime online. Your information will be updated and your previous records will be transferred to your new card. You can also visit any Giant store to make a change to your information or to request a new card by filling out the Application/Change Form available at the Customer Service Desk.

Can anyone in my family use my Giant Card?

When you apply for a Giant Card, you will receive one card and two keytags, so three members of your household can use them. Please remember: when one or more cardholders have the same last name and live at the same address, they are automatically "linked" into a household account. This means that any member of that household with a Giant Card can earn points and redeem available offers. To find out if there are other cards in your household that are linked to you, or to unlink other cards from your card, please call our Card Hotline at 1-877-366-2668.

What happens if I forget my Giant Card?

If you put your phone number on your card application, you can key in your phone number at the checkout. (Please remember, it will take approximately 2 weeks for your number to be input into Giant's system when you first apply for your Giant Card in store.) If you did not put your phone number on the application, and should decide to do so after you've received your Giant Card, simply go online and update your Giant Account or stop by the Customer Service Desk and fill out a Change of Information form in store.

Can I still get savings if I forget my Giant Card and didn't provide my phone number on my card application?

Yes. Just be sure to save your register receipt and bring it back to the store with your Giant Card. You will be refunded the amount of money you would have saved.

Is the Giant Card a check-cashing card also?

No. To obtain check cashing privileges you may be asked to present your driver's license the first time you write a check. To be able to cash payroll and business checks, you must first apply for a Payroll and Business Cashing Card. This can be done in store.

A+Bonus Bucks^SM

What are A+Bonus Bucks?

A+Bonus Bucks are points that accrue with each purchase using the Giant Card. (Please note: Gift cards (excluding store brand gift cards), pharmacy, gas, alcohol and/or cigarette purchases are excluded from accruing points.) At the end of each month, the A+Bonus Bucks are used in a calculation to determine your school's cash total, which, then, is automatically credited to your school's account. Customers can support a school(s) (up to three) to benefit from the A+Bonus Bucks that accrue.

What are the program dates for the 2009-2010 school year?

The program begins October 9, 2009 and runs through March 25, 2010.

How are A+Bonus Bucks earned during purchases?

My school is listed as "NOT REGISTERED" what does that mean?

Schools are required to register at the beginning of each program year. Over the summer, all previously participating schools were sent information regarding the registration process. Please contact your school Principal or A+ Coordinator to remind them to register for this year's program. Only registered schools can be supported and only registered schools will receive checks for A+Bonus Bucks awards earned during the 2009-2010 program.

Why do I have to RE-REGISTER my school every year?

Giant needs to have the most updated information every year in order to be able to send checks, letters, e-mails, etc., to the correct address.

What can schools do with the money?

Once your school receives the check, it's up to the school to decide the best way to use it. It could be used to purchase computers, buy new cheerleading uniforms, band instruments, or other useful educational equipment.

How will schools know what they earned?

You can track your school's success by clicking School Account Totals on this website. The totals will be updated monthly starting at the beginning of November.

What if my school is not listed as a participating school?

Schools must enroll to participate in the A+Bonus Bucks Program. Please have your school administrator visit www.giantfood.com/aplus or contact our A+Bonus Bucks Hotline at 1-877-ASK-APLUS (1-877-275-2758) to find out how they can enroll in our program. Keep in mind that all public, private and parochial schools grades K - 12 are eligible to participate, as well as Home Schools. (The program is not open to pre-schools, day-care/after-care centers and other non profit organizations. For information about our fundraising gift card program click here.)

Why does my school have to submit a W-9 Form?

Giant needs to obtain the TIN (Tax Identification Number) in order to have the school set up as a vendor for payment. All accredited schools are issued a tax identification number, but if you are a Home-school, we will need your Social Security Number.

Is the TIN (Tax Identification Number) number the same as the Tax Exempt number?

No, the TIN (Tax Identification Number) number is a 9 digit number given to your school by the IRS, which will help us identify your school as a vendor for payment. The Tax Exempt Number is an 8 digit number that your school needs to be exempt from paying taxes when making purchases.

What Address should I include in the W-9?

You should enter the school's mailing address; the address should also match the address on the school letterhead. If you are a home-school you should include your home's mailing address.

Can the PTO/PTA register their TIN (Tax Identification Number)?

Only accredited schools are allowed to participate in the program. Only school TIN's (Tax Identification Numbers) will be accepted. The payment will be reported for 1099 purposes, therefore, it is crucial to submit the correct TIN (Tax Identification Number).

How can I earn Extra Credit for my school?

To earn Extra Credit for your school, just look for specially marked Extra Credit Items at your store. With each Extra Credit purchased using the Giant Card, you can earn an extra 50 A+Bonus Bucks for your registered school.

How can I find out which items earn Extra Credit?

Extra Credit products are always specially marked throughout the store with their Extra Credit values. Updated lists of Extra Credit products are available in any Giant store and on the A+Bonus Bucks location of the Giant Website www.giantfood.com/aplus.

Are the same items offered for Extra Credit throughout the program?

The Extra Credit products change every two weeks.

How can I support my school?

After signing up for the Giant Card, customers can support local school(s) (up to three) to benefit from the A+Bonus Bucks Program by choosing the "Register Your Card" link from the menu on this page or by calling the A+Bonus Bucks Hotline at 1-877-ASK-APLUS (1-877-275-2758).

What happens if you support more than one school?

Customers can support up to three (3) schools to benefit from the program. A+Bonus Bucks are divided equally among each school. To ensure all schools receive proper A+Bonus Bucks credit when selecting multiple schools, include each school's ID code. Each time you enroll your Giant Card in a program year, you must include ALL schools (up to three) that you want to support, even if you have previously selected them.

Do I have to register my card every year?

Yes, you MUST register your card every year. In order to perform critical maintenance applications to our A+ database, all of the information in our system is cleared out at the end of the program each year. These updates ensure that the correct school receives your points. This simple effort on the part of each supporter is the only step necessary each year for your school to begin earning their points and CASH through A+Bonus Bucks!

Healthy Ideas

What is Healthy Ideas?

Healthy Ideas is a program designed to help you make healthy food choices for you and your family. By looking for the Healthy Ideas symbol, you can readily identify the most nutritious foods within each aisle of the store.

Why is Giant launching the program?

You, our customers, have asked for an easy way to identify healthy foods in our stores. We are committed to meeting your needs and making it easier for you to shop, cook, and live a healthier lifestyle. Our goal is to clearly mark healthy food choices so that you can make the best food choices when shopping for your family.

How do I know I can rely on the Healthy Ideas symbol?

The strength of the symbol lies within the credibility of the criteria outlined by the Dietary Guidelines for Americans, the USDA Food Pyramid, and the FDA/USDA definition of healthy. The criteria development team included registered dietitians and nutrition experts. Dr. George Blackburn, who is the Associate Director of Nutrition at Harvard Medical School and author of "Breakthrough Your Set Point", served as an advisor.

How is a food rated for Healthy Ideas? What are the criteria?

The criteria of the Healthy Ideas program are based on the principles of the US Dietary Guidelines for Americans, 2005.

The Dietary Guidelines describe a healthy diet as one that

- Emphasizes fruits, vegetables, whole grains, and fat-free or low-fat milk and milk products;
- Includes lean meats, poultry, fish, beans, eggs, and nuts; and
- Is low in saturated fats, trans fats, cholesterol, salt (sodium), and added sugars.

The Healthy Ideas criteria reflect these guidelines. The criteria limit:

- Total fat (except for fish, nuts, avocado and oils)
- Saturated fat
- Artificial trans fat
- Cholesterol
- Sodium
- Added sugars in applicable categories

In addition -

- A Healthy Ideas food must contribute at least 10% of the Daily Value for protein, fiber, vitamin A, vitamin C, iron or calcium.

So, a Healthy Ideas food is an overall nutritious food without being too high in any of the nutrients we should limit.

Which foods are rated under the Healthy Ideas symbol?

The foods rated in the Healthy Ideas program are foods that fit into one of the food groups designated by the USDA Food Pyramid (MyPyramid.gov). These food groups are fruits, vegetables, grain products, dairy products, protein foods and oils.

Which foods are not rated under the Healthy Ideas symbol criteria?

In order to stay consistent with the USDA Food Pyramid, foods not included, such as beverages (other than milk, milk alternatives, 100% fruit juice), candy, condiments, jams/jellies, spreads and desserts were not rated under the Healthy Ideas symbol criteria.

These foods are considered extras to the diet. While these products may be added to foods to enhance flavor or in the case of desserts, as the ending to a meal, these foods do not form the foundation of your diet.

Are the criteria the same for all foods?

Foods in each of the food groups provide unique contributions to the diet. Therefore, the criteria differ by food group or food category.

If a food does not have a Healthy Ideas symbol, does that mean I shouldn't buy it?

No. We believe in helping customers make an informed positive choice. The Healthy Ideas symbol helps customers identify the best food choices for overall health. The foods that do not receive the Healthy Ideas symbol do not satisfy the scientific criteria for Healthy Ideas.

There are also some instances in which a particular food has not yet been rated. As we continue to roll out the program, we will be adding more Healthy Ideas products to our shelves.

Will foods with the Healthy Ideas symbol be more expensive?

No. In many ways, it may be just the opposite. You will get more nutrition for the money. We continue to offer low prices everyday in many food categories, and the Healthy Ideas symbol does not imply that these high-quality healthy foods are more costly.

Why do canned, frozen, and dried fruits and vegetables receive the symbol? Aren't fresh fruits and vegetables better for me?

Fruits and vegetables are great sources of multiple vitamins and minerals, fiber, and beneficial antioxidants. Fresh fruits and vegetables taste great. However, the canned, frozen, and dried forms are convenient, inexpensive, and easy to prepare. In addition, they are just as nutritious as fresh fruits and vegetables.

Why doesn't bottled water receive the Healthy Ideas symbol?

While bottled water is good for hydration, it does not provide any nutrients, vitamins, or minerals that the USDA and FDA require for a food to be labeled healthy.

If the Dietary Guidelines recommend three servings of dairy each day, why aren't more yogurts and cheeses identified with the Healthy Ideas symbol?

Although many cheeses and yogurts provide a good source of calcium, they do not meet the stringent criteria for low saturated fat or controlled sugar. Therefore, they do not meet the criteria for being healthy. However, it is important to get calcium-rich foods, such as low-fat or fat-free milk products every day.

Why are so many grain products included? I thought only whole-grain products were needed.

If you are eating whole grains, you are getting important nutrients and fiber. Whole grains are considered whole because they contain the entire grain kernel, including the germ (a source of nutrients), the bran (a source of fiber), and the starchy center. If you are eating whole grains, you are getting important nutrients and fiber. Refined grains, such as those found in white flour, pasta, bread, and cereal, are milled to remove most of the healthy bran and germ. However, refined grains are then enriched with minerals and vitamins, including folic acid, which is an important nutrient for women who may become pregnant. The U.S. Dietary Guidelines for Americans recommends that at least half your daily servings (3 out of 6) be whole grains.

Also, not all whole grain products in the marketplace are equally healthy. Some contain only minimal amounts of whole grain. Grain products that contain only minimal amounts of whole grain do not provide enough fiber to pass for Healthy Ideas.

What meats qualify for Healthy Ideas?

Meat must meet the USDA criteria for "Extra Lean" in order to qualify for the Healthy Ideas symbol. Extra Lean meats include top round roast and steak, pork tenderloin, 96% Lean ground beef and most poultry when eaten without the skin.

I'm trying to lose weight. Will Healthy Ideas help me cut calories?

Research shows that people who eat more healthy foods (which include fruits, vegetables, whole grains, lean protein and fat free and low fat dairy) for at least 2/3 of their diet are at a healthier weight. By choosing more Healthy Ideas foods, you will be eating an overall healthier diet, which may lead to fewer calories overall.

Why is more fat allowed for fish, nuts and oils?

A healthy diet does consist of some fat, specifically "good fats" known as monounsaturated fats and omega-3 fatty acids. Fish, nuts and oils provide more of these "good fats." The Dietary Guidelines recommend that the fat we consume come from foods such as fish, nuts and oils.

Why isn't sugar limited in all categories?

There is a total sugar limit in categories where there tends to be a wide range in sugar content or where sugar added to the food substantially changes it (such as chocolate covered nuts which are really a candy).

The Dietary Guidelines acknowledge that a small amount of sugar added to foods that are nutrient dense, such as breakfast cereal and reduced-fat milk products (such as yogurt), may increase a person's intake of these foods by enhancing the taste and flavor of these products, thus improving nutrient intake without contributing excessive calories.

Coupons

What is your coupon policy?

Double coupon policy: We double the savings marked on manufacturers' cents off coupons up to $.99. Any coupon $1.00 and over will be redeemed at face value. In cases where the double coupon total exceeds the value of the item, the offer is limited to the retail price. Lottery tickets, cigarettes, tax and items prohibited by law are excluded.

Do you accept internet coupons?

We happily accept Internet coupons except in situations where manufacturers have alerted us to specific fraudulent coupons.

Can I get on a mailing list to receive coupons or special offers?

We offer many different types of promotions that are targeted offers to specific customers at varying times and are based on many different factors. We do not maintain a mailing list that is used for all offers, due to the fact that offers are being sent to different customers in different locations at different times and for different reasons.

We recommend that customers make sure their addresses are updated and accurate in our card database, and that there is no privacy block on their card, where they may have opted out of mailings when they first signed up for the card. If you update your card information and include your email address, we do sometimes send out email newsletters with offers. You can check your information on our website, or call our card hotline at 1-877-366-2668.

Pharmacy

How do I transfer my prescription to Giant?

If you have had a prescription filled at another store and would like to transfer the prescription to a Giant pharmacy, it's easy. Just call your Giant pharmacist or take your prescription to the store. The pharmacist will do the rest.

For more information about our pharmacies, click here.

Free Antibiotics Program

Why is Giant offering this service?

This service is being offered as part of our health & wellness initiative, which is geared towards helping you and your family live a healthy lifestyle.

What antibiotics are included in this service?

This service includes 9 antibiotics in the following forms: oral tablets, capsules, liquids and select ophthalmic ointments. Injectables are not included. For a complete list of participating antibiotics, click here.

How did you select which antibiotics to include?

The participating antibiotics were chosen from a list of seven specific families of drugs most often prescribed by physicians to both children and adults.

Does this service apply to both new prescriptions and refills?

Yes. New prescriptions, as well as refills, are eligible for this service.

Can I get a refund on a previously filled prescription for antibiotics?

No. This service applies only to new prescriptions and refills filled after January 2, 2009. We cannot apply the discount to any previously filled prescriptions or refills.

Can I use a coupon when I fill my prescription?

No. No other offers or discounts can be used in conjunction with the free antibiotic service. Coupons are not necessary to receive your free antibiotics.

Will you bill my insurance company for me?

No. For this service we will not bill any insurance plan.

Is there anything I need to do to join this program?

No. All you need is a prescription from your physician and your Giant Card to receive your free antibiotics.

Will this program encourage people to use antibiotics for illnesses that can't be effectively treated with them?

Resistance to antibiotics is an important issue. Many cough and cold illnesses are caused by viruses as opposed to bacteria. Antibiotics are not effective against viruses. Misuse of antibiotics can cause bacteria to develop resistance to the antibiotics. Ask your physician, as your health care provider is the one best suited to determine whether antibiotics are right for you. To learn more about antibiotic use, visit cdc.gov/getsmart.

Order for Pickup

What number do I call if would like to place my order by telephone, have questions or need party planning advice?

Party Planning Hotline - 1 888 469-4426, option 4, Monday through Friday 8:00 a.m. to 5:00 p.m. with extended weekday and weekend hours beginning November 9.

Where can I pick up my order?

You can pick up your order from the department listed in your order confirmation. After you place your order, you will receive an order confirmation as well as a confirmation e-mail listing the pickup information as well as pickup hours if applicable.

How do I pay for my order?

All payments must be made at time of pickup. After you have received your order, you can pay at the checkout registers using the form of payment you normally use when paying for your groceries. The cashier will add applicable sales tax to your order total at this point. At this time, you cannot pay for your order online.

Can I make changes to my order?

Once you have placed your order, if you need to make any changes you will need to call the store at which your order was placed.

Can I use my Giant login information to shop at Peapod by Giant?

Yes, you can! Just enter the same username and password to shop for home delivery.

Can I save items in my shopping cart for purchase at a later date?

Yes, we save the items placed in your shopping cart and not ordered immediately. Your saved cart is accessible only via the computer that created it, unless you were logged into your account when items were added to you cart.

In order to add items to my saved shopping cart, do I need to sign in?

Not if you are using the same computer. But in order to work on your previously saved order from a different computer, you must first log into your account.

Can I cancel my order?

Once you have placed your order, if you need to make any changes you will need to call the store at which your order was placed.

Is it possible to substitute items?

You cannot make substitutions online. If you have a special request, please call your local store to see if accommodations can be made.

Do you take special orders?

Please call your local store to see if your special order can be accommodated.

How far in advance do I need to place my order?

You will find the lead time required for all items on the web site next to that particular item. Most orders require 2-day advance notice but certain items may require more.

Can I place an order with less than the required notice?

Please call your local store and a store associate will try to accommodate your request if at all possible.

Do you provide condiments, plates, cutlery, napkins or serving utensils?

We do not provide any of these items, although every store has a selection of paper and party goods which may be purchased when you pick up your order.

Do your platters come with heating or serving instructions?

Heating instructions are included with all items that need to be heated. We're sorry, our chicken platters can not be heated and are prepared to serve chilled.

If there is a problem with my order, who do I contact?

Please call the store that the order was placed at and speak with the person in charge of the store.

Gift Cards

How can I purchase Giant gift cards?

All Giant stores carry $10, $20, $25, $50 & $100 gift cards. Cards are available at all registers and at our Gift Card kiosk. Gift cards are available online. For more information, please call 1-888-4MY-GIANT (1-888-469-4426) Monday through Friday - 8:30 A.M. to 5 P.M.

Does Giant offer a Scrip Fundraising program?

Giant can help your non-profit organization raise funds for all your worthy causes. Simply buy the Gift Cards (sometimes called Scrip) from us at the discounted rate, then sell them at their full value. You receive 5% on every order with a $1000 minimum purchase. The more you buy, the more your organization can earn. We also offer corporate discounts for bulk purchases. For more information or to order gift cards, please call 1-888-4MY-GIANT (1-888-469-4426) Monday through Friday - 8:30 A.M. to 5 P.M..

Does Giant offer gift cards from other retailers?

Giant offers a variety of gift cards from many fine retailers, as well as, Mastercard, AMEX, and Visa. Click here for more information.

Does Giant offer corporate discounts for the purchase of Giant gift cards?

Yes, we do offer corporate discounts depending on the size of your order. They are the perfect way to offer incentives to your employees. For more information or to order gift cards, please call 1-888-4MY-GIANT (1-888-469-4426) Monday through Friday - 8:30 A.M. to 5 P.M..