FAQs

Product Related

How do you decide what products to carry?

Although it is not possible for us to carry every product, we make every effort to carry those products that are most in demand. Over time shoppers' needs change and new products are constantly introduced to meet those needs. Products that don't sell well may be discontinued so we have the space to add new products. It is a constant juggling act. We rely on market research; information provided by our suppliers, and of course, customer feedback. We regularly review our assortment and compare that with customer requests.

Why do products get moved around?

From time to time, we do make changes in our stores to accommodate new products and dedicate more room to growing categories of products. Some of the changes also are in response to requests or suggestions that we have received from customers or our consumer advisory boards. These types of changes often cause a domino affect resulting in many items being relocated.

Whenever we make changes, we will post signs letting customers know the new location for the product. We also update the overhead directories and paper directories, which are available at the customer service desk.

How can I suggest a product I would like for you to offer?

Product suggestion forms are available in our stores or you can send us a request online by using our online comment card. Please provide specific information about the size and variety you are requesting. All forms and emails are sent to our buyers who review them along with other market information to determine what products to carry to meet the needs of our diverse customers. However, because of the number of requests we receive, we regret that we cannot respond personally to each request. Be assured that your request will get to the person who buys the type of product you are requesting.

Can I special order a product that you do not carry?

For most products, we do not provide a service where we can special order products that we do not carry. However, the stores can order some specialty items such as natural/organic and gourmet specialty products as well as some health and beauty care products. Please check with your local store. Many products can be ordered online directly from the manufacturer or other services that specialize in online ordering.

How do I find out if a particular store carries a product?

For product availability at a particular store, it is best to call the store directly and speak to the department manager.

Why do products get discontinued?

Consumer preferences change over time and generally, products that do not sell well are discontinued to make room for new products coming out on the market that customers are asking for. And sometimes, manufacturers discontinue items.

Do you offer rain checks if you are out of a sale item?

We always make every effort to be in stock when we have products on sale. For those times, when we do run out of a product, we will gladly issue a rain check at the Customer Service Desk.

Do you mail products outside of your market area?

We are not set up as a mail order company and cannot mail products outside of our market area.

Are Giant brand products the same quality as name brand?

Giant brands deliver all the quality of national brands but at a price that lowers your food bill. Our commitment starts in developing products the way you want them including extensive quality checks all the way from production to our store shelves. Our quality is guaranteed or your money back!

See our brands

What do I do if I buy an unsatisfactory product?

We stand behind all of the products we sell. Simply return the product to the store and we will gladly refund your purchase price or replace the product.

Can I order groceries online for delivery?

Giant offers online ordering and delivery to many of our locations through Peapod.com. Click here for more information or call Peapod at 1 800 5 PEAPOD.

Does Giant provide help and/or information for student research products?

We wish there was time to help every student who seeks information from us for their school project, but unfortunately, that is not possible. We receive many requests for information from teachers and students and often the information requested is proprietary. We suggest that students contact trade associations or manufacturers directly.

Food Related

Does Giant offer Natural and Organic Products?

With so many consumers interested in the benefits of natural and organic foods, we felt it was time to make them more easily accessible to everyone. So we introduced Nature's Promise™, our line of natural and organic foods including meat items and deli items, priced less than other brands. We also offer organic produce and a wide variety of name brand natural and organic products in our stores.

Does Giant offer Gluten Free Products and can I get a list of them?

Yes, we do. Most gluten free products can be found in the Natural/Organic section in our stores. For a list of Giant brand products that have been checked for presence of gluten, click here.

Why do you call it Chilean Atlantic Salmon, when Chile is located on the Pacific Ocean?

Atlantic salmon is a particular species of salmon. There is a difference in taste and texture between the Atlantic species and Pacific species of salmon. As responsible retailers, we must identify the species as well as the place of origin for our customers (i.e., Norwegian Atlantic, Canadian Atlantic). We agree that nomenclature would have been much simpler if the Chileans had decided to raise Coho, Sockeye or some other Pacific salmon. But, the term "Chilean Atlantic" is widely used and most accurately describes the product.

What are processed sea scallops?

Processed sea scallops are injected with a solution of water and sodium tripolyphosphate. This keeps the scallops plumper and reduces drip loss. It also makes scallops more affordable. Dry or unprocessed scallops cost considerably more.

Food Safety and Storage Related

What causes seafood to glow?

The "glowing" effect is most likely caused by bioluminescent marine bacteria. Fish and shellfish sometimes demonstrate this phenomenon because the bioluminescent marine bacteria are part of their natural body micro flora. When they are present in sufficient numbers, a glow can be emitted from the seafood. The luminescent compound luciferase is not toxic and presents no danger to people. Preparation and cooking of the fish or shellfish does not necessarily eliminate the bioluminescent factor so it is not unreasonable to observe this phenomenon in ready-to-eat seafood products.

What is the shiny, glass-like substance sometimes seen in canned tuna fish?

Struvites in canned tuna are often mistaken as glass. Struvite is a phenomenon that occurs during the processing of the fish. It is made up of natural mineral components that precipitate out of the fish during the canning process. This is not a harmful situation since the struvite, if swallowed, would dissolve in the stomach. Manufacturers work hard to prevent the formation of struvite.

What are nematodes?

Nematodes are parasitic round worms common in coldwater, oily fish such as cod. Nematodes are a natural phenomenon and are not harmful as long as the fish is cooked properly. However, freezing a fish for 24 to 72 hours at minus 4 degrees Fahrenheit or cooking it to 140 degrees Fahrenheit for at least ten minutes will kill any living worms.

What are pantry pests and how do they get into products?

Given the right conditions such as warm humid weather and prolonged storage of a product, these pests can develop in food processing plants, warehouses, stores and homes. It is often difficult to determine how or when products became infested. These organisms are not harmful, but can destroy grains, cereals, nuts and dried fruit given the opportunity. To prevent pantry pests, keep your pantry shelves clean, inspect all food packages for damage, and sterilize doubtful products with 140-degree heat for 30 minutes in the oven or for three to four days in a home freezer at 0 degrees. You also can transfer foods to sealed containers.

Is meat left on the counter overnight still safe to eat?

Obey the 2-hour rule. Don't leave perishable foods out of the refrigerator for more than two hours. Keep hot foods hot (140 degrees or above) and cold foods cold (40 degrees or below).

Can I refreeze meat if I decided not to cook it?

Yes. If the meat has been thawed in the refrigerator and is still good quality (color, odor), then it is safe to refreeze.

How long can eggs be stored?

Raw eggs can be kept about 4-5 weeks past the date on the carton. Hard-cooked eggs should be stored in the refrigerator and used within a week. Neither raw nor cooked eggs should be out of refrigeration for more than two hours.

How long should you keep product when the power goes out?

Sudden power outages can be frustrating and troublesome, especially when they are prolonged. Perishable foods should not be held above 40 degrees for more than 2 hours. If a power outage is 2 hours or less, you need not be concerned, but how do you save your food when the refrigerator is out for longer times? Being prepared can help. By planning ahead, you can save your perishables.

How long are canned goods safe on my shelf?

The canning process sterilizes the food, so if the seal is unbroken the product remains sterile. Cans stored in a cool dry place will stay safe indefinitely. For best quality, however, use high acid foods such as tomatoes, sauerkraut or fruits within two years of purchase. For low acid foods such as meats, tuna fish and most vegetables use within five years of purchase.

Look for rust, corrosion, severe dents on a seam, or swelling. Be sure the cans are not stored in a garage or somewhere that they might have frozen or gotten over 140 degrees F. If any of these problems occur dispose of the product.

Shopping

Do you have a price guarantee?

Yes. Our Company is committed to 100% price accuracy.

Our Company guarantees that all items will scan accurately. If any item scans higher than the price marked, advertised, unit price tagged or signed, you are entitled to one unit of the item FREE. Any additional items of the same product in the order will be honored at the lower price.

Alcohol, tobacco, milk, pharmacy items and other products restricted by the state are not included. Obvious or gross errors defined as items priced at less than half of the actual selling price are not included. As required by law, bottle deposits and taxes for free items must be paid by the customer.

What methods of payment do you accept?

• Cash
• Checks (see check cashing for more details)
• ATM cards/Check Cards
• Credit Cards (American Express, MasterCard, VISA and Discover)
• Electronic Benefits cards
• Giant gift cards

Do you need a shopper's card to get the savings?

Yes. It is best to sign up at the Customer Service Desk in the store so you can get a card on the spot and start saving immediately. You can also sign up online, but it takes several weeks to receive the card. This card is your key to saving on weekly specials as well as special targeted coupons or offers delivered to you at the register or in the mail.

Sales and Circular

When do your sales start and end?

Our sales run from Friday to Thursday. Our circular appears in the Wednesday edition of the Washington Post and Baltimore Sun as well as other local newspapers and can also be found online.

How can I get a printed Giant circular?

Please fill out this convenient online form or call 1 888 4MY GIANT. 1 888 469-4426.

Is your circular available online?

Yes! Our full weekly circular is available to view and print from our website. Just click the Weekly Circular link from the home page, select your store and view everything that is on sale throughout your store. To sign up to receive email alerts each week that link to our circular, click here.

Giant Card

How do I get a Giant Card?

The quickest way to get a Giant Card is to stop by your local Giant and pick one up. Simply stop by the Service Desk and fill out an application. You'll receive both a card and matching keytags for added convenience. You can also apply for a Giant Card online by completing our online application. Within approximately two weeks you will receive a card and two keytags.

What are the benefits of having a Giant Card?

With the Giant Card you'll save on hundreds of items with our weekly specials; receive Checkout Coupons® and exclusive personalized mailings; have the ability to save for our child's education at UPromise.com; receive double manufacturers' savings; and enjoy the convenience of our lost key return service.

Will I get offers in the mail?

The Giant Card allows us to provide our shoppers with personalized offers based on your purchases. But if you would prefer not to receive these offers, there is an "opt out" box on the Giant Card application.

Will Giant protect my privacy?

At Giant, we care about your privacy and take every precaution to protect it. Our privacy policy is available online and is clearly stated on the Giant Card application.

How will I know how much I've saved with my Giant Card?

Your total savings with the card will clearly print at the bottom of your register receipt.

How do I change my address or update information? What if my card is lost or stolen?

Just visit any Giant and fill out the change of information or request for a new card on the Application/Change Form available at the Service Desk. You can also update your information online. Your information will be updated and your previous records will be transferred to your new card.

Can anyone in my family use my Giant Card?

When you apply for a Giant Card in store, you will receive one card and two keytags, so three members of your household can use them. If you provided your telephone number on the application, any additional family members can simply key in your phone number at the register to receive the Giant Card savings.

What happens if I forget my Giant Card?

If you put your phone number on the card application, you can key in your phone number at the checkout. (Please remember, it will take approximately 2 weeks for your number to be input into Giant's system.) If you did not put your phone number on the application, and should decide to do so after you've received your Giant Card, simply stop by the Service Desk and fill out a Change of Information form in store or online.

Can I still get savings if I forget my Giant Card and didn't provide my phone number on my card application?

Yes. Just save your register receipt and bring it back to the store with your Giant Card. You will be refunded the amount of money you would have saved.

Is the Giant Card a check-cashing card also?

No. To obtain check cashing privileges you must present your driver's license the first time you write a check and notify the cashier you would like to be set up for check cashing. To be able to cash payroll and business checks, you must first apply for a Payroll and Business Cashing Card. This can be done in store.

A+ BonusBucks^SM

What are A+ BonusBucks?

A+ BonusBucks^SM are points that accrue with each purchase using the Giant Card. (Please note: Gift cards, pharmacy, alcohol and/or cigarette purchases are excluded from accruing points.) At the end of each month, the A+ BonusBucks^SM are used in a calculation to determine your school's cash total, which, then, is automatically credited to your school's account. Customers can support a school(s) (up to three) to benefit from the A+ BonusBucks^SM that accrue.

How can I support my school?

After signing up for the Giant Card, customers can support local school(s) (up to three) to benefit from the A+ BonusBucks^SM Program by choosing the "Register Your Card" link from the menu on this page, or by completing a Register Enrollment Card at your Customer Service Desk.

What happens if you designate more than one school?

Customers can support up to three schools to benefit from the program. A+ BonusBucks^SM are divided equally among each school. To ensure all schools receive proper A+ BonusBucks^SM credit when selecting multiple schools, include each school's ID code on one Customer Enrollment Card. Each time you complete a Custmoer Enrollment Card in a program year, you must include ALL schools (up to three) that you want to support even if you have previously selected them. Filling out multiple Customer Enrollment Cards will negate all previous registrations.

Do I have to designate my school every year?

Yes, you MUST designate your school every year. In order to perform critical maintenance applications to our A+ database, we clear out all of the information in our system at the end of the program each year. These updates ensure that the correct school receives your points. This simple effort on the part of each supporter is the only step necessary each year for your school to begin earning their points and CASH through A+ BonusBucks^SM!

My school is listed as "NOT REGISTERED" what does that mean?

Schools are required to register at the beginning of each program year. Over the summer, all previously participating schools were sent information regarding the registration process. Please contact your school Principal or A+ Coordinator to remind them to register for this year's program. Only registered schools can be supported and only registered schools will receive checks for A+ BonusBucks^SM awards earned during the 2008-2009 program.

How are A+ BonusBucks earned during purchases?

What can schools do with the money?

Once your school receives the check, it's up to the school to decide the best way to use it. It could be used to purchase computers, buy new cheerleading uniforms, band instruments, or other useful educational equipment.

What are the program dates for the 2008-2009 school year?

The program begins October 3, 2008 and runs through April 2, 2009.

How can I earn Extra Credit for my school?

To earn Extra Credit for your school, just look for specially marked Extra Credit items. With each Extra Credit purchase using a Giant Card you can earn an extra 50 A+ BonusBucks^SM.

How can I find out which items earn Extra Credit?

Extra Credit products always are specially marked throughout the store, with their Extra Credit values. Updated lists of Extra Credit products are available in any Giant store and on the A+ BonusBucks^SM location on the Giant Website www.giantfood.com/aplus/aplus

Are the same items offered for Extra Credit throughout the program?

The Extra Credit products change every two weeks.

How will schools know what they earned?

You can track your school's success by visiting www.giantfood.com/aplus/aplus monthly starting at the beginning of November.

What if my school is not listed as a participating school?

Schools must enroll to participate in the A+ BonusBucks^SM Program. Please have your school administrator visit www.giantfood.com/aplus/aplus or contact our A+ BonusBucks^SM Hotline at 1-877-ASK-APLUS (1-877-275-2758) to find out how they can enroll in our program. Keep in mind that all public, private and parochial schools grades K - 12 are eligible to participate, as well as Home Schools. (The program is not open to pre-schools, day-care/after-care centers and other non profit organizations. Gift Cards Program )

Coupons

What is your coupon policy?

Double coupon policy: We double the savings marked on manufacturers' cents off coupons up to $.50. Any coupon $.51 and over will be redeemed at face value. In cases where the double coupon total exceeds the value of the item, the offer is limited to the retail price. Lottery tickets, cigarettes, tax and items prohibited by law are excluded.

Do you accept internet coupons?

We happily accept Internet coupons except in situations where manufacturers have alerted us to specific fraudulent coupons.

Can I get on a mailing list to receive coupons or special offers?

We target offers to specific customers at varying times based on many different factors and do not maintain a single mailing list that is used for all offers. The offers "rotate" to different customers, in different locations at different times. Once a promotion ends for one group, it begins for others, so eventually virtually every customer will receive something.

If your address has changed or if you have a privacy block on your card, that might be a reason you have not received any offers. You can update your information by going to our Card Center or filling out a change form at the store. For further assistance, please call our Card hotline at 1 877 366-2668.

Pharmacy

How do I transfer my prescription to Giant?

If you have had a prescription filled at another store and would like to transfer the prescription to a Giant pharmacy, it's easy. Just call your Giant pharmacist or take your prescription to the store. The pharmacist will do the rest.

For more information about our pharmacies, click here.

Order for Pickup

What number do I call if would like to place my order by telephone, have questions or need party planning advice?

Party Planning Hotline - 1 888 469-4426, option 2, Monday through Friday 8:00 a.m. to 5:00 p.m. with extended weekday and weekend hours beginning November 9.

Where can I pick up my order?

You can pick up your order from the department listed in your order confirmation. After you place your order, you will receive an order confirmation as well as a confirmation e-mail listing the pickup information as well as pickup hours if applicable.

How do I pay for my order?

All payments must be made at time of pickup. After you have received your order, you can pay at the checkout registers using the form of payment you normally use when paying for your groceries. The cashier will add applicable sales tax to your order total at this point. At this time, you cannot pay for your order online.

Can I make changes to my order?

Once you have placed your order, if you need to make any changes you will need to call the store at which your order was placed.

Can I use my Giant login information to shop at Peapod by Giant?

Yes, you can! Just enter the same username and password to shop for home delivery.

Can I save items in my shopping cart for purchase at a later date?

Yes, we save the items placed in your shopping cart and not ordered immediately. Your saved cart is accessible only via the computer that created it, unless you were logged into your account when items were added to you cart.

In order to add items to my saved shopping cart, do I need to sign in?

Not if you are using the same computer. But in order to work on your previously saved order from a different computer, you must first log into your account.

Can I cancel my order?

Once you have placed your order, if you need to make any changes you will need to call the store at which your order was placed.

Is it possible to substitute items?

You cannot make substitutions online. If you have a special request, please call your local store to see if accommodations can be made.

Do you take special orders?

Please call your local store to see if your special order can be accommodated.

How far in advance do I need to place my order?

You will find the lead time required for all items on the web site next to that particular item. Most orders require 2-day advance notice but certain items may require more.

Can I place an order with less than the required notice?

Please call your local store and a store associate will try to accommodate your request if at all possible.

Do you provide condiments, plates, cutlery, napkins or serving utensils?

We do not provide any of these items, although every store has a selection of paper and party goods which may be purchased when you pick up your order.

Do your platters come with heating or serving instructions?

Heating instructions are included with all items that need to be heated. We're sorry, our chicken platters can not be heated and are prepared to serve chilled.

If there is a problem with my order, who do I contact?

Please call the store that the order was placed at and speak with the person in charge of the store.

Gift Cards

How can I purchase Giant gift cards?

All Giant stores carry $10, $20, $25, $50 & $100 gift cards. Cards are available at all registers and at our Gift Card kiosk. Gift cards are available online. For more information, please call 1-888-4MY-GIANT (1-888-469-4426) Monday through Friday - 8:30 A.M. to 5 P.M.

Does Giant offer a Scrip Fundraising program?

Giant can help your non-profit organization raise funds for all your worthy causes. Simply buy the Gift Cards (sometimes called Scrip) from us at the discounted rate, then sell them at their full value. You receive 5% on every order with a $1000 minimum purchase. The more you buy, the more your organization can earn. We also offer corporate discounts for bulk purchases. For more information or to order gift cards, please call 1-888-4MY-GIANT (1-888-469-4426) Monday through Friday - 8:30 A.M. to 5 P.M..

Does Giant offer gift cards from other retailers?

Giant offers a variety of gift cards from many fine retailers, as well as, Mastercard, AMEX, and Visa. Click here for more information.

Does Giant offer corporate discounts for the purchase of Giant gift cards?

Yes, we do offer corporate discounts depending on the size of your order. They are the perfect way to offer incentives to your employees. For more information or to order gift cards, please call 1-888-4MY-GIANT (1-888-469-4426) Monday through Friday - 8:30 A.M. to 5 P.M..

Giant Stores

What services do you provide at the Customer Service Desk/Solution Center?

Helpful, friendly service! In addition to helping our customers with products and services, we sell postage stamps and state lottery tickets and also provide Western Union money orders and wire transfer service.

In what States do you have stores?

We are Giant of Maryland. Our stores under the Giant name are located in Maryland, Virginia, Delaware and the District of Columbia. Click here for our store locator.

Are you part of the Giant Food store chain located in Pennsylvania and West Virginia?

Giant Food of Carlisle, PA operates supermarkets primarily in Pennsylvania, with stores in West Virginia, Virginia and Maryland (Martin's). If you are looking for one of these stores, copy the following URL into your browser - http://www.giantfoodstores.com. Their mailing address is 1149 Harrisburg Pike, Carlisle, PA 17013, phone 1 888 814-4268. Both Giant of Maryland and Giant of Carlisle are owned by the same parent company, Royal Ahold of the Netherlands, but operate independently.

Are Giant brand products the same quality as name brand?

Giant brands deliver all the quality of national brands but at a price that lowers your food bill. Our commitment starts in developing products the way you want them including extensive quality checks all the way from production to our store shelves. Our quality is guaranteed or your money back!

See our brands

What is your Grocery GAB Panel and how do I sign up for it?

Your thoughts and opinions are important to us. That's why we have an on-line Grocery Advisory Board (GAB) where GAB members receive periodic emails with short surveys that will ask you to weigh in on different topics, ideas, products and programs. For more information and to join GAB today, click here.

Do you have store tours for children?

Giant Food stores are pleased to offer store tours for children. Giant's store tours are the perfect way to introduce children to the new USDA MyPyramid for Kids! On the tour children will learn about the five food groups as well as the importance of physical activity for health. Children who participate in the tour will receive an educational activity book geared towards children in grades K-3 that includes puzzles and games reinforcing the message of healthful eating and regular exercise for good health. Teachers will also receive a Teachers Guide that coordinates with the tour and provides a list of suggestions on how they could include MyPyramid into their curriculum.

To arrange a tour for your classroom, scout, or community group (we recommend groups be no larger then 20 children), just contact your local Giant store and talk to the store manager to set up a date and time or contact consumer affairs with any questions at 301-341-4365.

How do I find out which of your stores offers Blue Rhino Propane Tanks?

Giant Stores: http://www.giantfood.com/our_stores/locator/store_search.htm

How do vendors and/or manufacturers contact the company about a product or service they would like to offer?

If you are a vendor or supplier trying to sell a product or service to our company, please send a letter to the address below. If there is an interest in your product or service, you will be contacted. We do not respond to requests of this nature submitted via email.

Purchasing Department
The Stop & Shop Supermarket Company
1385 Hancock Street
Quincy, MA 02169

Giant In The Community

Do you offer a program that benefits local schools?

Giant offers a program called A+ BonusBucks Program that supports local schools. We have donated over $76 million in educational equipment and CASH to our neighborhood schools over the past 18 years. Click here for more information about our A+ BonusBucks program.

How do I contact UPromise?

For inquiries concerning the Upromise program, please contact them directly at www.upromise.com or call their Customer Care Department from 7:00 AM to 11:30 PM EST, Monday through Friday and 9:00 AM to 9:00 PM EST weekends. Please call 1-888-434-9111.

How do I go about requesting a contribution from Giant for my non-profit organization?

Giant frequently provides assistance for non-profit, charitable organizations. To be considered for a donation, we ask that you send a letter (no phone calls please), on your organization's letterhead, to:

Public Affairs Department
Giant Food Inc.
8301 Professional Place, Suite 115
Landover, MD 20785

Please send original copies (no faxes can be accepted), and please allow at least 10 working days for a reply.

Charitable organizations requesting smaller donations ($25 or less) may visit a store located nearest you to request a donation. The request must be on the organization's letterhead. In addition, we ask that you please limit your solicitation request to just one Giant Food store for your organization's event. We maintain records of all store donations in an effort to assure that our available funds may be disbursed in a fair an equitable manner.

For more information on our charitable programs, click here.

What are you doing about the environment?

At Giant protecting the environment is important to us!!

Resuable Bags - All Giant stores sell reusable bags for 99 cents and insulated bags for $1.99. In addition, we deduct five cents from each customer's total shopping bill for every shopping bag a customer brings from home to use for packaging the customer's groceries-whether it's a paper, plastic or a reusable bag.

Plastic Bag Recycling Program - The program accepts any #02 and #04 plastic shopping bags, as well as dry cleaning bags and news paper bags. The plastic bags that we take back from our customers, and all of our shrink wrap from stores, are sent to our plastics recycling company AERT (Advanced Environmental Recycling Technologies Inc.). The plastics are then used to manufacture composite decking (ChoiceDek at Lowe's). We have collected millions of pounds of bags for recycling.

Green Products - We offer a variety of "green" household and cleaning products in our stores.

Our Climate Action Team develops inspiring solutions to help the environment. Here are some of them:

Star Power! - Giant was named an ENERGY STAR LEADER in 2007 by the U.S. Environmental Protection Agency (EPA) as a result of our success in improving energy performance across our buildings.

Energy Efficient Attributes - We were recognized for energy-efficient day lighting, T5 florescent lighting systems, automatic occupancy sensors, and refrigeration systems with high-efficiency fan motors.

Greenhouse Gas - Energy use in refrigeration and food storage is necessary to provide safe, fresh quality food, so we've been working to reduce greenhouse gas emissions in our stores, distribution centers and transport.

Energy Saving Innovations - Newer stores are designed with reflective roofs, which reduce heat absorption and use less air conditioning in the summer, and special dimming systems that dim lights based on the amount of daylight harvested.

Partners in Power - We partnered with energy solutions developer EnerNOC, Inc., to help reduce stress on the electric power grid during high peak demand to help reduce power consumption and prevent blackouts.

Eco-Friendly Driving - Our drivers, trained in methods that reduce fuel usage and CO2 output, have successfully increased fuel economy. We're also working with the EPA and freight industry to improve energy efficiency and reduce greenhouse gases and air pollution through the EPA Smart Way Transport Partnership.

Piloting Change - In 2007, we were the only supermarket chain to be selected to participate in a pilot program for retailers integrating "green" technology into existing buildings by the U.S. Green Building Council, which develops and administers the nationally accepted LEED-EB standard for green buildings.

Check Cashing Policy

What is your Check Cashing Policy?

To obtain check cashing privileges just present your driver's license the first time you write a check and notify the cashier that you would like to be set up for check cashing. We link the driver's license with the routing/micr number on the check and you will be set up as a new customer. You can then write checks for the exact amount of purchase (not to exceed $150 per transaction) for the first 30 days. After 30 days, with no returned checks customers are allowed up to $50 cash back per transaction. If you need assistance, please call our check office at 301-341-8405. Giant's return check fee varies by State. Please check at your local store.

Do you cash payroll checks and business checks?

Yes, but you must have a Payroll Check and Business Cashing card. You can apply for these in the store.

How do I resolve an issue related to check cashing or returned checks?

Please contact us at:

Ahold USA Check Recovery
P.O. Box 55841
South Boston, MA 02205-5841
Phone: 866-255-8871

Store Employment

How do I apply for a job at Giant?

At Giant, you'll find the recipe for success. Whether you're looking to further your professional career or secure your first job, Giant offers a variety of opportunities for talented individuals who are eager to join a motivated, friendly, and diverse team.

How old do I have to be to apply for a job?

The minimum age for employment in the states in which we operate is 14. Please call your local store for more information related to the working requirements for minors.

What is the status of my application?

Call the hiring manager at the location where you applied.

What do I do if I am experiencing problems with my online application?

If applying in the store, ask to speak to a manager. If applying via the internet go to the location where you are applying and use the kiosk.

How do I apply for a job at a new location before the store is opened?

A new store location begins hiring six weeks prior to opening. All new stores will setup a hiring center at the store location or they can apply via the internet as the new store locations are added to Jobs Express prior to the hiring center opening.

Store Positions

All of our stores are individually responsible for handling their hiring needs. If you're interested in a store position, we encourage you to apply in person at the location of your choice. For a listing of store locations, click here.

You can also apply on-line. For more employment information, click here.

For additional assistance relating to employment issues, please call 1-888-469-4426 and listen to the options.

How do company associates contact the company about benefits or payroll questions?

Technical Problems with the Website

How do I report a technical question with the website?

Click here to report a problem with our website, for comments about our on-line circular or for other matters pertaining to how the web site functions. You can also call 1-888-469-4426 and listen to the options.